Start with your purchase details
Email support@pokeredgeacademy.com from the address used to enrol. Include your receipt or order reference, a brief description of the problem and what you would like us to do. Never send a full card number, security code or sign-in code.
If you have paid but cannot open the course, use the same email address as your purchase and allow time for payment confirmation. Please do not buy the course again to resolve an access problem. Tell us if you think you have paid twice.
Your consumer rights
Your purchase may be covered by Australian Consumer Law guarantees. If a service has a major problem, you may have a right to cancel and obtain a refund for the unused portion, or keep the service and seek compensation for its reduced value. For a smaller problem, the business generally has an opportunity to put it right within a reasonable time.
The appropriate remedy depends on the circumstances. Nothing on this page limits any rights or remedies that cannot legally be excluded. A course download or login does not, by itself, remove those rights.
The ACCC’s guidance on repairs, refunds and cancellation explains these protections.
If your circumstances change
We do not advertise a separate change-of-mind money-back guarantee. You can still contact us to explain your circumstances and ask us to consider your request. This is separate from your rights when the service is faulty or does not match what was promised.
When a refund is approved
Approved refunds are processed through the payment provider, normally to the original payment method. Your bank or card provider may take additional time to show the credit. We will explain the outcome of your request and any effect on course access.
If a complete course purchase is refunded or cancelled, the access attached to that purchase may end. Contact us if you need a copy of a receipt or assistance with your account records.